Device driver installation failed for virtual network adapter

Post your questions about SoftEther VPN software here. Please answer questions if you can afford.
Post Reply
sara
Posts: 4
Joined: Fri Aug 04, 2023 8:21 am

Device driver installation failed for virtual network adapter

Post by sara » Fri Aug 04, 2023 8:31 am

When I want to add a new VPN connection,they told me Device driver installation failed for virtual network adapter。
SoftEther Version:softether-vpnclient-v4.42-9798-rtm-2023.06.30-windows-x86_x64-intel
system:Windows 11 Family Chinese Version(家庭中文版)
operating system version:22621.1992


sara
Posts: 4
Joined: Fri Aug 04, 2023 8:21 am

Re: Device driver installation failed for virtual network adapter

Post by sara » Sat Aug 05, 2023 8:15 am

I used the latest VPN (0630版本) installation package, but still reported an error

solo
Posts: 1193
Joined: Sun Feb 14, 2021 10:31 am

Re: Device driver installation failed for virtual network adapter

Post by solo » Sat Aug 05, 2023 8:58 am

Grant elevated access for SoftEther driver installation and disable anti-virus during the process.

Kaneki4262
Posts: 2
Joined: Sat Aug 26, 2023 4:22 pm

Re: Device driver installation failed for virtual network adapter

Post by Kaneki4262 » Sat Aug 26, 2023 4:31 pm

Did you find any solution??

sara
Posts: 4
Joined: Fri Aug 04, 2023 8:21 am

Re: Device driver installation failed for virtual network adapter

Post by sara » Wed Oct 11, 2023 1:39 am

no

sara
Posts: 4
Joined: Fri Aug 04, 2023 8:21 am

Re: Device driver installation failed for virtual network adapter

Post by sara » Wed Oct 11, 2023 2:15 am

setupapi.dev.log error info



>>> [Device Install (UpdateDriverForPlugAndPlayDevices) - NeoAdapter_VPN]
>>> Section start 2023/10/11 10:08:43.518
cmd: "C:\Users\kid\AppData\Local\Temp\VPN_4A39\driver_installer.exe" instvlan VPN
ndv: INF path: C:\Users\kid\AppData\Local\Temp\VPN_4143\Neo_VPN.inf
ndv: Install flags: 0x00000001
ndv: {Update Device Driver - ROOT\NET\0002}
dvi: Set selected driver complete.
ndv: Search options: 0x00000080
ndv: Searching single INF 'C:\Users\kid\AppData\Local\Temp\VPN_4143\Neo_VPN.inf'
dvi: {Build Driver List} 10:08:43.535
dvi: Searching for hardware ID(s):
dvi: neoadapter_vpn
dvi: Processing a single INF: 'c:\users\kid\appdata\local\temp\vpn_4143\neo_vpn.inf'
inf: Opened INF: 'c:\users\kid\appdata\local\temp\vpn_4143\neo_vpn.inf' ([strings])
sig: {_VERIFY_FILE_SIGNATURE} 10:08:43.567
sig: Key = neo_vpn.inf
sig: FilePath = c:\users\kid\appdata\local\temp\vpn_4143\neo_vpn.inf
! sig: No installed catalogs matching catalog name '' were found that validated the file.
! sig: Error 1168: Element not found.
sig: {_VERIFY_FILE_SIGNATURE exit(0x00000490)} 10:08:43.621
dvi: Created Driver Node:
dvi: HardwareID - NeoAdapter_VPN
dvi: InfName - c:\users\kid\appdata\local\temp\vpn_4143\neo_vpn.inf
dvi: DevDesc - VPN Client Adapter - VPN
dvi: DrvDesc - VPN Client Adapter - VPN
dvi: Provider - SoftEther Corporation
dvi: Mfg - SoftEther Corporation
dvi: ModelsSec - SoftEther.NTamd64
dvi: InstallSec - NeoAdapter.Install
dvi: Section - NeoAdapter.Install
dvi: Rank - 0x80ff0000
dvi: Signer - δ¾­Êý×ÖÇ©Ãû
dvi: Signer Score - Not digitally signed
dvi: DrvDate - 02/04/2018
dvi: Version - 4.25.0.9658
dvi: Enumerating INFs from path list 'C:\WINDOWS\INF'
inf: Searched 0 potential matches in published INF directory
dvi: {Build Driver List - exit(0x00000000)} 10:08:43.633
dvi: {DIF_SELECTBESTCOMPATDRV} 10:08:43.634
dvi: No class installer for 'ÍøÂçÊÊÅäÆ÷'
dvi: No CoInstallers found
dvi: Default installer: Enter 10:08:43.636
dvi: {Select Best Driver}
dvi: Selected driver installs from section [NeoAdapter.Install] in 'c:\users\kid\appdata\local\temp\vpn_4143\neo_vpn.inf'.
dvi: Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}.
dvi: Set selected driver complete.
dvi: Selected Driver:
dvi: Description - VPN Client Adapter - VPN
dvi: InfFile - c:\users\kid\appdata\local\temp\vpn_4143\neo_vpn.inf
dvi: Section - NeoAdapter.Install
dvi: Signer - δ¾­Êý×ÖÇ©Ãû
dvi: Rank - 0x80ff0000
dvi: {Select Best Driver - exit(0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 10:08:43.645
ndv: Force Installing Driver:
ndv: Inf Name - neo_vpn.inf
ndv: Driver Date - 02/04/2018
ndv: Driver Version - 4.25.0.9658
sto: {Setup Import Driver Package: c:\users\kid\appdata\local\temp\vpn_4143\neo_vpn.inf} 10:08:43.651
inf: Opened INF: 'c:\users\kid\appdata\local\temp\vpn_4143\neo_vpn.inf' ([strings])
inf: Opened INF: 'c:\users\kid\appdata\local\temp\vpn_4143\neo_vpn.inf' ([strings])
inf: Provider: SoftEther Corporation
inf: Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
inf: Driver Version: 02/04/2018,4.25.0.9658
sto: {Copy Driver Package: c:\users\kid\appdata\local\temp\vpn_4143\neo_vpn.inf} 10:08:43.658
sto: Driver Package = c:\users\kid\appdata\local\temp\vpn_4143\neo_vpn.inf
sto: Flags = 0x00000007
sto: Destination = C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}
sto: Copying driver package files to 'C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}'.
inf: Opened INF: 'c:\users\kid\appdata\local\temp\vpn_4143\neo_vpn.inf' ([strings])
inf: Opened INF: 'c:\users\kid\appdata\local\temp\vpn_4143\neo_vpn.inf' ([strings])
flq: {FILE_QUEUE_COPY}
flq: CopyStyle - 0x00000000
flq: SourceRootPath - 'c:\users\kid\appdata\local\temp\vpn_4143'
flq: SourceFilename - 'neo_vpn.inf'
flq: TargetDirectory- 'C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}'
flq: {FILE_QUEUE_COPY exit(0x00000000)}
flq: {FILE_QUEUE_COPY}
flq: CopyStyle - 0x00000000
flq: SourceRootPath - 'c:\users\kid\appdata\local\temp\vpn_4143'
flq: SourceFilename - 'Neo_0073.sys'
flq: TargetDirectory- 'C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}'
flq: {FILE_QUEUE_COPY exit(0x00000000)}
flq: {FILE_QUEUE_COMMIT} 10:08:43.672
flq: {FILE_QUEUE_COMMIT_COPY_SUBQUEUE}
flq: Source Media:
flq: SourcePath - [c:\users\kid\appdata\local\temp\vpn_4143]
flq: SourceFile - [neo_vpn.inf]
flq: Flags - 0x00000000
flq: {FILE_QUEUE_COMMIT_COPY_FILE}
flq: Copying 'c:\users\kid\appdata\local\temp\vpn_4143\neo_vpn.inf' to 'C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}\neo_vpn.inf'.
flq: CopyFile: 'c:\users\kid\appdata\local\temp\vpn_4143\neo_vpn.inf' to 'C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}\SETB341.tmp'
flq: MoveFile: 'C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}\SETB341.tmp' to 'C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}\neo_vpn.inf'
flq: {FILE_QUEUE_COMMIT_COPY_FILE - exit(0x00000000)}
flq: {FILE_QUEUE_COMMIT_COPY_FILE}
flq: Copying 'c:\users\kid\appdata\local\temp\vpn_4143\Neo_0073.sys' to 'C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}\Neo_0073.sys'.
flq: CopyFile: 'c:\users\kid\appdata\local\temp\vpn_4143\Neo_0073.sys' to 'C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}\SETB351.tmp'
flq: MoveFile: 'C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}\SETB351.tmp' to 'C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}\Neo_0073.sys'
flq: {FILE_QUEUE_COMMIT_COPY_FILE - exit(0x00000000)}
flq: {FILE_QUEUE_COMMIT_COPY_SUBQUEUE - exit(0x00000000)}
flq: {FILE_QUEUE_COMMIT - exit(0x00000000)} 10:08:43.690
sto: Copied driver package. Time = 31 ms
sto: {Copy Driver Package: exit(0x00000000)} 10:08:43.693
ump: Import flags: 0x00000000
ump: Creating process: DrvInst.exe 10:08:43.769
pol: {Driver package policy check} 10:08:43.888
pol: {Driver package policy check - exit(0x00000000)} 10:08:43.889
sto: {Stage Driver Package: C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}\neo_vpn.inf} 10:08:43.891
inf: Provider = SoftEther Corporation
inf: Class GUID = {4d36e972-e325-11ce-bfc1-08002be10318}
inf: Driver Version = 02/04/2018,4.25.0.9658
inf: Version Flags = 0x00000001
inf: Opened INF: 'C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}\neo_vpn.inf' ([strings])
inf: Opened INF: 'C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}\neo_vpn.inf' ([strings])
inf: Opened INF: 'C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}\neo_vpn.inf' ([strings])
inf: {Query Configurability: C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}\neo_vpn.inf} 10:08:43.898
inf: Opened INF: 'C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}\neo_vpn.inf' ([strings])
inf: Driver package 'neo_vpn.inf' is configurable.
inf: {Query Configurability: exit(0x00000000)} 10:08:43.901
sto: Copying driver package files:
sto: Source Path = C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}
sto: Destination Path = C:\WINDOWS\System32\DriverStore\Temp\{422591f7-7b4d-9c42-98c7-a839f5240176}
flq: {FILE_QUEUE_COPY}
flq: CopyStyle - 0x00000010
flq: SourceRootPath - 'C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}'
flq: SourceFilename - 'neo_vpn.inf'
flq: TargetDirectory- 'C:\WINDOWS\System32\DriverStore\Temp\{422591f7-7b4d-9c42-98c7-a839f5240176}'
flq: {FILE_QUEUE_COPY exit(0x00000000)}
flq: {FILE_QUEUE_COPY}
flq: CopyStyle - 0x00000010
flq: SourceRootPath - 'C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}'
flq: SourceFilename - 'Neo_0073.sys'
flq: TargetDirectory- 'C:\WINDOWS\System32\DriverStore\Temp\{422591f7-7b4d-9c42-98c7-a839f5240176}'
flq: {FILE_QUEUE_COPY exit(0x00000000)}
flq: {FILE_QUEUE_COMMIT} 10:08:43.913
flq: {FILE_QUEUE_COMMIT_COPY_SUBQUEUE}
flq: Source Media:
flq: SourcePath - [C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}]
flq: SourceFile - [neo_vpn.inf]
flq: Flags - 0x00000000
flq: {FILE_QUEUE_COMMIT_COPY_FILE}
flq: Copying 'C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}\neo_vpn.inf' to 'C:\WINDOWS\System32\DriverStore\Temp\{422591f7-7b4d-9c42-98c7-a839f5240176}\neo_vpn.inf'.
flq: CopyFile: 'C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}\neo_vpn.inf' to 'C:\WINDOWS\System32\DriverStore\Temp\{422591f7-7b4d-9c42-98c7-a839f5240176}\SETB43B.tmp'
flq: MoveFile: 'C:\WINDOWS\System32\DriverStore\Temp\{422591f7-7b4d-9c42-98c7-a839f5240176}\SETB43B.tmp' to 'C:\WINDOWS\System32\DriverStore\Temp\{422591f7-7b4d-9c42-98c7-a839f5240176}\neo_vpn.inf'
flq: {FILE_QUEUE_COMMIT_COPY_FILE - exit(0x00000000)}
flq: {FILE_QUEUE_COMMIT_COPY_FILE}
flq: Copying 'C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}\Neo_0073.sys' to 'C:\WINDOWS\System32\DriverStore\Temp\{422591f7-7b4d-9c42-98c7-a839f5240176}\Neo_0073.sys'.
flq: CopyFile: 'C:\Users\kid\AppData\Local\Temp\{eb123293-7ac4-5b42-951f-4f2addef0cc6}\Neo_0073.sys' to 'C:\WINDOWS\System32\DriverStore\Temp\{422591f7-7b4d-9c42-98c7-a839f5240176}\SETB43C.tmp'
flq: MoveFile: 'C:\WINDOWS\System32\DriverStore\Temp\{422591f7-7b4d-9c42-98c7-a839f5240176}\SETB43C.tmp' to 'C:\WINDOWS\System32\DriverStore\Temp\{422591f7-7b4d-9c42-98c7-a839f5240176}\Neo_0073.sys'
flq: {FILE_QUEUE_COMMIT_COPY_FILE - exit(0x00000000)}
flq: {FILE_QUEUE_COMMIT_COPY_SUBQUEUE - exit(0x00000000)}
flq: {FILE_QUEUE_COMMIT - exit(0x00000000)} 10:08:44.107
sto: {DRIVERSTORE IMPORT VALIDATE} 10:08:44.108
sig: Code Integrity State: Enforced
inf: Opened INF: 'C:\WINDOWS\System32\DriverStore\Temp\{422591f7-7b4d-9c42-98c7-a839f5240176}\neo_vpn.inf' ([strings])
!!! sig: Driver package does not contain a catalog file, and Code Integrity is enforced.
!!! sig: Driver package failed signature validation. Error = 0xE000022F
sto: {DRIVERSTORE IMPORT VALIDATE: exit(0xe000022f)} 10:08:44.111
!!! sig: Driver package failed signature verification. Error = 0xE000022F
!!! sto: Failed to import driver package into Driver Store. Error = 0xE000022F
sto: {Stage Driver Package: exit(0xe000022f)} 10:08:44.262
ump: Driver store add process exited with code 0xe000022f 10:08:44.264
sto: {Setup Import Driver Package - exit (0xe000022f)} 10:08:44.266
!!! ndv: Driver package import failed for device.
!!! ndv: Error 0xe000022f: The third-party INF does not contain digital signature information.
ndv: Installing NULL driver.
ump: {Plug and Play Service: Device Install for ROOT\NET\0002}
ump: Creating Install Process: DrvInst.exe 10:08:44.271
! dvi: Installing NULL driver!
dvi: {Core Device Install} 10:08:44.403
dvi: {Configure Device - ROOT\NET\0002} 10:08:44.405
dvi: Device Status: 0x01802001
dvi: Parent Device: HTREE\ROOT\0
dvi: Install Device: Configuring device. 10:08:44.407
dvi: Configuration: null
dvi: Install Device: Configuring device completed. 10:08:44.409
dvi: Device Status: 0x01802401 [0x1c - 0xc0000490]
dvi: Install Device: Starting device 'ROOT\NET\0002'. 10:08:44.410
dvi: Install Device: Starting device completed. 10:08:44.426
! dvi: Device not started (unknown reason): Device has no problem.
dvi: {Configure Device - exit(0x00000000)} 10:08:44.427
dvi: {Core Device Install - exit(0x00000000)} 10:08:44.428
ump: Server install process exited with code 0x00000000 10:08:44.430
ump: {Plug and Play Service: Device Install exit(00000000)}
ndv: {Update Device Driver - exit(e000022f)}
!!! ndv: Failed to install device instance 'ROOT\NET\0002'. Error = 0xe000022f
<<< Section end 2023/10/11 10:08:44.435
<<< [Exit status: FAILURE(0xe000022f)]


>>> [Delete Device - ]
>>> Section start 2023/10/11 10:08:44.456
cmd: "C:\Users\kid\AppData\Local\Temp\VPN_4A39\driver_installer.exe" instvlan VPN
<<< Section end 2023/10/11 10:08:44.457
<<< [Exit status: FAILURE(0xe000020b)]


Post Reply