Getting BSOD Neo6_x64_VPN.sys

Post your questions about SoftEther VPN software here. Please answer questions if you can afford.
Post Reply
BytesBits
Posts: 1
Joined: Thu Aug 26, 2021 5:45 am

Getting BSOD Neo6_x64_VPN.sys

Post by BytesBits » Thu Aug 26, 2021 6:35 am

Hi,

Recently I've been getting BSOD on a bunch of computers at the office and when I'm looking at the .dmp file I can see that the "Neo6_x64_VPN.sys" is causing the crashes. Driver issue perhaps?

Any idea what could be wrong and how to solve it?

/ R

DUMP FILE:

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: vpnclient_x64.exe

STACK_TEXT:
ffffb70a`9e517020 fffff800`7064ddea : ffffb904`7f67aa20 00000000`034b0082 00000000`00000001 86000001`61633867 : nt!RtlRaiseStatus+0x4a
ffffb70a`9e5175c0 fffff800`7064da39 : fffff800`00000000 00000000`034baf60 fffff800`74f4b378 00000000`00000001 : nt!MiProbeAndLockPages+0x39a
ffffb70a`9e5176e0 fffff800`7b4f2a42 : 00000000`0000001f fffff800`74e8e0b8 ffffb904`7636fd00 ffffb904`7c5f4400 : nt!MmProbeAndLockPages+0x29
ffffb70a`9e517710 00000000`0000001f : fffff800`74e8e0b8 ffffb904`7636fd00 ffffb904`7c5f4400 00000000`00000000 : Neo6_x64_VPN+0x2a42
ffffb70a`9e517718 fffff800`74e8e0b8 : ffffb904`7636fd00 ffffb904`7c5f4400 00000000`00000000 fffff800`70a75586 : 0x1f
ffffb70a`9e517720 fffff800`74e87d40 : ffffb904`7869b900 ffffb904`7c5f4400 ffffb904`7869b7b0 00000000`034baf60 : ndis!WPP_RECORDER_SF_qq+0xb8
ffffb70a`9e517780 fffff800`7068f855 : ffffb904`7c5f4400 00000000`00000000 00000000`00000001 ffffb904`7c109580 : ndis!ndisDummyIrpHandler+0x100
ffffb70a`9e5177d0 fffff800`70a754b8 : ffffb70a`9e517a80 ffffb904`7c5f4400 00000000`00000001 00000000`00000001 : nt!IofCallDriver+0x55
ffffb70a`9e517810 fffff800`70a8c209 : ffffb904`00000000 ffffb70a`9e517a80 00000000`00000000 ffffb70a`9e517a80 : nt!IopSynchronousServiceTail+0x1a8
ffffb70a`9e5178b0 fffff800`70808bb5 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!NtReadFile+0x599
ffffb70a`9e517990 00007ffd`719ecee4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
00000000`0231d4b8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`719ecee4


SYMBOL_NAME: Neo6_x64_VPN+2a42

MODULE_NAME: Neo6_x64_VPN

IMAGE_NAME: Neo6_x64_VPN.sys

STACK_COMMAND: .cxr 0xffffb70a9e516ae0 ; kb

BUCKET_ID_FUNC_OFFSET: 2a42

FAILURE_BUCKET_ID: 0x3B_c00000a1_Neo6_x64_VPN!unknown_function

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {8d068079-e64e-063d-5598-4954b5048f22}

Followup: MachineOwner
---------

Post Reply