I have tried numerous things, including a fresh install of Windows 10 pro on this machine, but no matter what - if I am connected to the internet through the USB dock (occasionally even on wifi, or even cellular hot spot, but mostly using Ethernet connection through Plugable USB-C dock - every time) when I activate SoftEther VPN connection, my computer will crash - BSOD. I have updated all drivers from Microsoft and Lenovo. The laptop is only a month old, and it has done this since day 1. I have look at event logs and dump files and all things point to SoftEther as the issue. Can anyone on this forum lend a hand to figure out what the issue is?
Here is a sample for the latest dump file:
Microsoft (R) Windows Debugger Version 10.0.18206.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\jbeville\OneDrive\Desktop\081018-9562-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 17134 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 17134.1.amd64fre.rs4_release.180410-1804
Machine Name:
Kernel base = 0xfffff803`ade0c000 PsLoadedModuleList = 0xfffff803`ae1c71f0
Debug session time: Fri Aug 10 16:52:24.451 2018 (UTC - 4:00)
System Uptime: 0 days 0:27:39.738
Loading Kernel Symbols
...............................................................
................................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
........................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {ffffffffc0000005, fffff8000a715dda, ffff810ead966738, ffff810ead965f80}
*** WARNING: Unable to verify timestamp for ndisrfl.sys
*** ERROR: Module load completed but symbols could not be loaded for ndisrfl.sys
Probably caused by : mslldp.sys ( mslldp!lldpReceivePermittedPacket+c0 )
Followup: MachineOwner
---------
nt!KeBugCheckEx:
fffff803`adfa4560 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffff810e`ad965740=000000000000001e
6: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8000a715dda, The address that the exception occurred at
Arg3: ffff810ead966738, Parameter 0 of the exception
Arg4: ffff810ead965f80, Parameter 1 of the exception
Debugging Details:
------------------
KEY_VALUES_STRING: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 17134.1.amd64fre.rs4_release.180410-1804
SYSTEM_MANUFACTURER: LENOVO
SYSTEM_PRODUCT_NAME: 80Y7
SYSTEM_SKU: LENOVO_MT_80Y7_BU_idea_FM_YOGA 920-13IKB
SYSTEM_VERSION: Lenovo YOGA 920-13IKB
BIOS_VENDOR: LENOVO
BIOS_VERSION: 5NCN38WW
BIOS_DATE: 02/22/2018
BASEBOARD_MANUFACTURER: LENOVO
BASEBOARD_PRODUCT: LNVNB161216
BASEBOARD_VERSION: SDK0J40709 WIN
DUMP_TYPE: 2
BUGCHECK_P1: ffffffffc0000005
BUGCHECK_P2: fffff8000a715dda
BUGCHECK_P3: ffff810ead966738
BUGCHECK_P4: ffff810ead965f80
WRITE_ADDRESS: fffff803ae267388: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
ffff810ead965f80
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
FAULTING_IP:
ndis!memcpy+21a
fffff800`0a715dda f30f6f4410f0 movdqu xmm0,xmmword ptr [rax+rdx-10h]
EXCEPTION_PARAMETER1: ffff810ead966738
EXCEPTION_PARAMETER2: ffff810ead965f80
BUGCHECK_STR: 0x1E_c0000005
CPU_COUNT: 8
CPU_MHZ: 7c8
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 8e
CPU_STEPPING: a
CPU_MICROCODE: 6,8e,a,0 (F,M,S,R) SIG: 84'00000000 (cache) 84'00000000 (init)
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXPNP: 1 (!blackboxpnp)
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: vpnclient_x64.exe
CURRENT_IRQL: 2
BSOD When Using SoftEther on Lenovo Yoga 920
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- Posts: 2458
- Joined: Mon Feb 24, 2014 11:03 am
Re: BSOD When Using SoftEther on Lenovo Yoga 920
Do you use any security software that monitoring traffic?
Can you upload minidump?
Can you upload minidump?
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- Posts: 3
- Joined: Fri Apr 13, 2018 2:44 pm
Re: BSOD When Using SoftEther on Lenovo Yoga 920
I'm having a similar problem using a Lenovo Thinkpad p51s.
Doesn't matter how I'm connected to the network, shortly after I connect the VPN the system will BSOD with DRIVER_IRQL_NOT_LESS_OR_EQUAL via ndis.sys.
I've disabled the antivirus and web protection. Everything has been fully updated. (Windows, Lenovo Driver, BIOS) Doesn't make a difference.
Minidump is available at ftp://ftp.nrg.wustl.edu/pub/090518-11843-01.dmp Sorry, the forum would not allow me to upload a file type '.dmp'. Renaming it then said it was too big. It is 1.8GB.
Any help on this would be greatly appreciated.
-Chip
Doesn't matter how I'm connected to the network, shortly after I connect the VPN the system will BSOD with DRIVER_IRQL_NOT_LESS_OR_EQUAL via ndis.sys.
I've disabled the antivirus and web protection. Everything has been fully updated. (Windows, Lenovo Driver, BIOS) Doesn't make a difference.
Minidump is available at ftp://ftp.nrg.wustl.edu/pub/090518-11843-01.dmp Sorry, the forum would not allow me to upload a file type '.dmp'. Renaming it then said it was too big. It is 1.8GB.
Any help on this would be greatly appreciated.
-Chip
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- Posts: 1
- Joined: Thu Sep 13, 2018 2:26 am
Re: BSOD When Using SoftEther on Lenovo Yoga 920
DRIVER_IRQL_NOT_LESS_OR_EQUAL is usually caused by a kernel driver accessing a memory address it's not supposed to.
Try disabling Avira's USB Filter driver or Avira's Network Filter driver. Also try uninstalling Avira completely if you don't use it.
Try disabling Avira's USB Filter driver or Avira's Network Filter driver. Also try uninstalling Avira completely if you don't use it.
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- Posts: 3
- Joined: Sat Aug 11, 2018 6:14 pm
Re: BSOD When Using SoftEther on Lenovo Yoga 920
I do not have any specific traffic monitoring, not on client end at least.
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- Posts: 2458
- Joined: Mon Feb 24, 2014 11:03 am