"Session invalidated: KEEPALIVE_TIMEOUT" or "Inactivity timeout (--ping-restart), restarting"

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wshamroukh
Posts: 1
Joined: Thu Jan 03, 2019 8:07 pm

"Session invalidated: KEEPALIVE_TIMEOUT" or "Inactivity timeout (--ping-restart), restarting"

Post by wshamroukh » Thu Jan 03, 2019 8:21 pm

Hello Team,

I am running Softether 4.28 Build 9669 on a Windows machine. I have an issue with my Android Clients.
When the Android clients are connected to WiFi and then connect to the VPN using "OpenVPN Connect" or "OpenVPN for Android" they connect fine and the connection stays up and everything is perfect.
However when the android device is only connected to 4G network only and then connect to VPN using "OpenVPN Connect" or "OpenVPN for Android" it connects successfully, however what happens is that it keeps disconnecting and i can never open any site. The following error is logged:
"OpenVPN for Android" error:

Code: Select all

2019-01-03 23:05:57 [myvpnservername.softether.net] Inactivity timeout (--ping-restart), restarting
"OpenVPN Connect" error:

Code: Select all

23:06:59.859 -- Session invalidated: KEEPALIVE_TIMEOUT
23:06:59.860 -- Client terminated, restarting in 2000 ms...
Again this is only happening while the device is connected to 4G. No issue when it is connected to WiFi.

Any idea what is happening here?

thisjun
Posts: 2300
Joined: Mon Feb 24, 2014 11:03 am

Re: "Session invalidated: KEEPALIVE_TIMEOUT" or "Inactivity timeout (--ping-restart), restarting"

Post by thisjun » Mon Feb 04, 2019 6:48 am

Could you show the VPN server log?

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